If the blue ‘Reader’ light on the Walker is NOT on:
Upon powering on, the Walker does not automatically pair with a Reader. You can trigger a Reader Pair by following the instructions here.
If you are still having trouble:
- Make sure the Reader and the Walker are close together. Place them side by side on a table and make sure the blue Reader light is flashing fast on the Walker before you press the centre blue button on the Reader - only when the blue light is flashing fast, should you press the centre button on the Reader to connect. Pairing instructions here
- Reboot the Walker. Instructions here
- Hard reboot - use a paperclip to press the reset button on the Walker and the Reader. Then try pairing again. Instructions here
- Double check the battery level of the Walker/Reader by going to Device’s page on the ELEMENTICE™ Console. If the battery on either Walker or Reader went below 2%, it may need to be fully charged before all features start working again. Leave the device attached to a fast charger (recommended 2.4A) for 2hrs (or longer using a lower powered charger) before trying again. See here for more on looking after your device batteries.